Shipping policy

Shipping Policy

We currently ship within the United Kingdom only.

SHIPPING RATES

Standard shipping: £4.99

Free standard shipping is available for orders over £50.

PROCESSING TIME

Orders are usually processed within 1-2 business days after your order is placed.

Orders are not processed or shipped on weekends or bank holidays.

DELIVERY TIME

Standard delivery usually takes 3-5 business days after dispatch.

Delivery times are estimates and may vary due to carrier delays, weather, bank holidays, or circumstances outside our control.

ORDER CONFIRMATION AND TRACKING

After placing your order, you will receive an order confirmation email.

Once your order has been dispatched, you may receive a shipping confirmation email with tracking information, where available.

INCORRECT SHIPPING INFORMATION

Please make sure your shipping address is correct before placing your order.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

LOST OR DELAYED PARCELS

If your order has not arrived within the expected delivery window, please contact us at after-salessupport@tokeii.co.uk with your order number.

We will do our best to help you check the delivery status with the carrier.

DAMAGED OR INCORRECT ITEMS

If your item arrives damaged or incorrect, please contact us as soon as possible at after-salessupport@tokeii.co.uk with your order number and photos of the issue.

For more information, please refer to our Return and Refund Policy.

CONTACT US

If you have any questions about shipping, please contact us at:

after-salessupport@tokeii.co.uk